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Terms & Conditions


Last Updated: 25th November, 2019

1.0 Interpretation of Our Terms:

1.1 “Website” means EssayJabber.com.

1.2 “Consumer/Customer”, “You” or “Yours” refer to anyone submitting, bidding, executing an order, uploading any information and transferring payments on this website.

1.3 “Company,” “We,” or “Our” refers to EssayJabber.com.

1.4 Messaging System is the software that ensures uninterrupted communication between the Customer and the Writer, or with a Support Team Representative.

1.5 Order refers to the actual request for a Product sent to our Company by the Customer. It includes particular requirements and a specification of sources to be used in writing.

or

An ‘Order’ is an electronic request for a paid service from the customer for a particular writing service. The order specifies the scope of work and other requirements of the Customer regarding the product.

or

“Order” refers to the written order that was submitted in electronic form online on our website by the consumer. An order includes the work in its entirety along with its consumer requirements.

1.6 Order Status shows the progress of the Order and the current position towards completion.

1.7 A product is the result of an Order, which comes as original content, written and delivered to the Customer in accordance with his or her inquiry as a digital document.

1.8 Product Revision is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the order.

1.9 Quality Assurance Department refers to the Company’s structural unit responsible for evaluating and protecting the quality of our Products and Services.

or

The ‘Quality Assurance Department’ is the entity in EssayJabber.com’s infrastructure, whose mission is to guard and evaluate the quality of the products and services provided.

1.10 Support Team or Support refers to the Company’s structural unit responsible for coordinating and assisting the Order process.

1.11 The Writer is a person employed by the company as a freelancer, who provides research and writing services to the Customer, according to the Company Agreement.

2.0 Order Placing and Registration

2.1 The Order is placed by completing the Order form provided in the Application. No Product is provided by other means than by request.

2.2 The Order form will specify the scope of the work, Order parameters, and delivery terms. It is your personal responsibility to provide exact, full, and final information to each standard Order form section when filling in Our Order form.

2.3 In addition to Your Product Requirements You may be requested to register by providing your contact information such as Name, email address, country of residence and telephone number. Should any of these parameters change over time, it is your responsibility to update your profile accordingly or inform Support of such changes.

2.4 You shall not attempt to create another profile by changing your contact details in the Order form. You shall place Orders, communicate, and do business with the Company using one and only one profile, created during your first purchase. Should multiple accounts be discovered, the access to such will be closed and purchase history will be transferred to the initial account created during Your first purchase.

3.0 Order Payment and Discounts

3.1 When placing an Order, you agree to buy the Product from the Company. The Company starts to process your Order only after the payment for the Product is made and is authorized.

3.2 The payment for the Product is calculated according to the Company’s Pricing and is paid in advance as stated in the Order form once the scope of work is identified. The Company is not held responsible for Product delivery until the payment has been made in full and has been authorized.

3.3 All Orders payments are handled with PayPal but refunds and disputes are made and handled by our company on our website.

3.4 The Company reserves the right to offer discount and bonus programs to Customers at its own discretion using discount codes the Customer can use when filling out the Order form. If the code is not provided in the corresponding section of the Order form, the discount will not be given out by the Company for that particular Order.

3.5 The Company commits to provide equal access to discount and bonus program information for each Customer in the Company with no exceptions.

3.6 Upon Your Order evaluation the Company may request for additional payment or additional time to work on Your Order since the impact of the work done to fulfil your order can only be defined after a manual review is performed. The Customer may decide at his/her own will to either agree to new Order parameters and Order Total or refuse to cooperate with the Company. If the Client wishes to stop working with us – a refund will be processed according to the Money Back Guarantee Policy.

4.0 Money Back Guarantee Policy

Money-Back Guarantee Policy gives you the right to request reimbursement if our service failed to fulfil its duties towards you. As our service offers legitimate academic assistance, we want to be 100% sure that you leave fully satisfied!

Our satisfaction rate is high. More than 95% of our customer’s return wanting to order more. However, sometimes things can go wrong and in these cases, you can always refer to our Money Back Guarantee Policy. We just want to emphasize that there are only certain situations when we can offer a full refund.

No writer assigned yet: This is a rare situation, but sometimes it happens. The amount of the refund is always 100%. If such a situation does occur, the customer should not worry since he or she will be notified as soon as possible. If you want another writer to work on your revision request, but there is no appropriate one available, your claim will be directed to our dispute department. They will review it and proceed with the corresponding refund based on your request.
The writer was confirmed, but you decided to cancel the order. In this case, the refund amount varies from 100% to 70%, to cover the effort of the company and the writer in their attempt to provide you with the product and services purchased.

The writer was confirmed and over half of the remaining deadline has passed, but the customer decided to cancel the order. The amount of refund can be 50%, to cover the writers and the company’s efforts to accommodate your order request.
Late Delivery: It can only happen if the writer gets ill or in case of other emergencies. The Company will refund an appropriate amount to compensate for late deliveries. The exact amount will be discussed with the customer in private.
On-time delivery of all the orders is guaranteed. Sometimes delays can happen due to the needed materials being uploaded too late by the customer. In this situation, no refund can be granted. That is why it is always ideal to send all the information regarding the task, including any additional sources that must be used all at once when placing the initial order.

If the order must be finished in 8 hours but it came an hour late, the order will fall to the next deadline category of 24 hours. At this point, it’s up to the customer whether to release all the funds or not.

Disputed claims: If the customer is not satisfied and would like to get a refund instead, the agency administration will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind, we always want our customers to be fully satisfied. Hence, we will always do our best to achieve complete customer satisfaction.

Additional order by mistake: In order to cancel an order placed by mistake, you need to contact us as soon as possible. You need to clarify with us that the other order is not needed. The order will be treated as being valid if we did not receive any cancellation request before a writer has been assigned. You can still cancel the order but one of the situations listed above will be applied.

Two invoices received: If you are billed twice, you need to notify us immediately. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge. This instance happens on very rare occasions. There is no way for a customer to be billed for any single order unless he/she paid for it by mistake. When such incidents do occur, we can freeze or block the sum for the next order or give out a discount that can cover the sum.

Plagiarized content: If the claim is that the paper is plagiarized, a Turnitin report is needed. There will be no other reports that can be accepted aside from this or else no refund is possible.

You are not entitled to a refund if:

Once 14 days have passed since you received the product, it is deemed that this particular portion of the assignment has been completed and you accept its quality. Thus, released funds are non-refundable.

A lower grade than what was expected is received: Please keep in mind that we do not guarantee high grades. The papers what we provide are tailored as draft samples only or as a point of reference and are not ready for submission until they are double-checked and approved by the customer.
Delayed payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.
Note: in the case of a revision deadline, the previously mentioned delay refunds and the recalculation of the price do not apply as the end dates are different.

Editing, proofreading, formatting orders: Please be reminded, that the Order you place for the earlier mentioned services contains original content written by you that may contain errors of contextual nature.

Refund processing

Once you receive the refund confirmation, the Company will process it within 5 business days from the confirmation date. Please note, that the Company cannot be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank service issues.

5.0 When placing Orders and buying Products from the Company, you pay using any of the available payment methods at your discretion. Should the case of partial or full payment reimbursement occur, you have the option to either proceed according to the Money Back Guarantee Policy, or to reserve the funds for your future Orders with the Company. The funds have no limit nor expiration date.

5.1 As a part of our loyalty program activities, the Company may provide you with a certain amount of credits to further cover payments for Your Future Orders. Each Credit is equal to 1 USD.

6.0 Order Process

6.1 Order validation. The Company reserves the right to re-check the Order details following the final payment to confirm whether the requirements of the assignment were met successfully as indicated by the customer. Should a mismatch occur, Support reserves the right to modify the Order to ensure that the Customer’s requirements have been adhered to.

6.2 Order volume. Each Order placed by the Customer has a required volume that is measured by the number of words. Upon the Product delivery, the document received has to match the expected number of words metric (the document may have fewer pages than requested, but should have exact a number of words according to the «275 words per page double spaced or 550 words per page single-spaced» rule). Should there be a page/number of words mismatch, the Client may request to reformat the paper to match the number of words/pages according to «275 words per page double spaced or 550 words per page single-spaced» rule.

6.3 Changes to order details. Customer and Support may provide changes to the scope of work only if the writer has not started the work yet. No changes can be made once the Writer has started researching and working on the Order. Should the order details increase in volume, order complexity or narrow the completion terms, the Customer will be asked to provide additional compensation for the additional instructions.

6.4 Resources: Should the Customer require specific resource material to be utilized in the production process, s/he must specify those resources and provide them to the Writer. If the specified resources are not provided and the writer is responsible for locating and paying for them, additional charges shall be incurred and must be paid before delivery can be made. In general, the following deadlines for orders are in place:

For orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement; for orders due within 24-72 hours, there is a 1-hour deadline;

For orders with a 72+ hour’s deadline, resources must be received a day in advance.

If the Customer did not provide materials within the deadline for providing said resources, then extra payment and time for the completion of the orders would be required.

Communication. The Customer is highly encouraged to communicate with the Writer/support using the Messaging System or by contacting the Support team directly when seeking more information.

Progress tracking. The Customer may track the progress of their Order by contacting Support by using all communication means, which are available 24/7, to get updates on his or her Order status or replying to the email with the copy of the order.

Preferred writer option. The Customer may select the ideal Writer to work on the Order by indicating his/her ID number in the Preferred Writer ID field on the order form. By doing so the Customer acknowledges that there is no 100% guarantee that the specific Writer is available to work on the Order. Should such an instance occur, the company reserves the right to assign the best available specialist in the Subject Area of the Order. The cost of the Preferred Writer feature will be funded back to the Customer to his/her Credit Balance.

7.0 Order Delivery

7.1 The Company is held responsible for the delivery of the Product and for meeting the deadline indicated in the Order.

7.2 It is the Customer’s personal responsibility to ensure the availability of delivery channels once the Company has provided the Product to the Client. The Company will not be held responsible for an incorrect email address indicated by the Customer in the profile, spam filters, internet outages, and general customer negligence to provide communication channels and other contact means which are beyond the control of the Company. The Customer is encouraged to contact Support for any kind of assistance with an Order’s Delivery.

7.3 The Customer is held responsible for downloading the product in a timely manner after the Product has been provided by the Company.

7.4 Seven days after the deadline, the funds will be released automatically as this is a part of our writer’s protection. Please review each order carefully. Once the entire agreed-upon sum is received by the Writer, it is deemed that the work done is complete and no refund will be made

8.0 Order Revision

8.1 Free amendments are provided to the Customer by the Company to ensure the quality of the Product provided and to ensure total Customer’s satisfaction with the Product. To receive a free revision of the Product, the Customer has to submit a revision request in written form using the Company’s email no later than fourteen (14) calendar days after the Order delivery date and no later than thirty (30) calendar days after the Order delivery date for any dissertation, thesis, research proposal, thesis proposal, dissertation chapters’ assistance or any other reasonably large assignments. Should the revision deadline be missed, the Customer may have his or her order revised for additional payment or place an order for editing.

8.2 The Quality Assurance Department reserves the right to decline a revision request if the revision instructions violate initial Order instructions. In such cases, the Customer may be requested to pay additionally for the requested changes or place the Order for editing.

8.3 The Quality Assurance Department reserves the right to decline or limit multiple revision requests if the Customer’s behaviour demonstrates the obvious exploitation of the Writer and other unreasonable requests.

8.4 If the request meets all defined requirements underlined in these Terms and Conditions, our Company will revise the delivered product free of charge.

9.0 Refund Policy

The Company is held responsible for delivering the Product in a timely manner and according to the Customer requirements indicated in the Order. Should any of the Company’s commitments be violated the Customer is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.

10.0 The Use of Products

10.1 When making a payment for an Order you agree it is for personal and non-commercial use only and the payment you make is a reflection of the time and effort put into conducting relevant research and writing pertaining to your order as well as all the necessary maintenance and administration for Product delivery.

10.2 You are not to reproduce, modify, distribute, or display the Product in any way on the World Wide Web or in the form of a hard copy over a reasonable limit necessary for personal use without our prior written consent.

10.3 Writers who work on behalf of our Company hand over the ownership of all delivered Products to the Company, that retains full copyright privileges of the Products We provide.

10.4 All Products are provided solely as an example of research, reference for learning purposes or as a sample on how to perform an academic writing. All Intellectual Property Rights and Copyright remain with the Company.

11.0 Company’s Responsibility

11.1 The Company has a zero-tolerance policy regarding plagiarism, academic dishonesty, and fraud. We will not be held accountable if such unethical and illegal use of our products and Website content occurs.

11.2 We strictly abide by all Copyright laws. Any opposing activity is solely a responsibility of the Customer if he/she breaks our Terms and Conditions.

12.0 Disclaimer for Links Used on EssayJabber.com

While this website may include links to other websites, we do not condone, approve, or guarantee that the content of these links complies with the Terms and Conditions on EssayJabber.com. As such, our company does not own, is not responsible for, and does not contribute to or control any of the content stemming from the posted links on our website. Visiting these links is agreed upon as your own risk based upon the user agreement form that is submitted with your order form.

13.0 Security and Privacy

Our Privacy Statement posted on this website may be referred to for more detailed information regarding our company’s practices and policies concerning the collection, storage, and use of client and online guests’ information. To learn more about your personal information’s security while using this website, please visit the Privacy Policy webpage. The company reserves the right to contact the customers by email or text messaging (WhatsApp Inclusive) regarding new services, discounts, special offers, and any other information that the company may deem useful for the customers. However, with that in mind, it is important to note that we highly value the privacy of our customers and will not disclose their personal and billing information to any third parties. To ensure their data remains protected, the Company processes all transactions through a secure online payment system.

Note: It is important to note that the Company cannot be held responsible if credit information gets disclosed without our Company’s consent or beyond its control. Should any privacy or security questions arise, the Customer is welcomed to refer to our Privacy Policy.

14.0 Warranties

Once you have submitted your order or payment, you agree and acknowledge all of the following points and statements:

All our written products for or by Consumers are solely intended to be used for research, reference, or learning purposes on how to properly write an academic paper within a certain citation style (i.e. APA, MLA, Chicago, Harvard, etc.). All and any information, as well as ideas that are used from the provided written works, must be properly cited if they are referenced at a later date.

All consumers agree that all services rendered on this website require payment for the time and effort that are used to gather, organize, correct, edit, and deliver the product to the Consumer after completion. Additionally, payment is used to maintain the website for further educational use by our Consumers. Other than a conservative number of printed copies for personal and educational use, the distribution, publication, transmission, modification, display, or derivative works may not be created from the final delivered product by the company without prior written consent from the company.

All written products from our freelance consumers automatically transfer all authorship rights and ownership to the company and/or its partners and affiliates.

You, the consumer, agree to destroy any and all delivered products from the company after your research/reference purposes for the paper have been completed. No copies for redistributive purposes are allowed nor are our works to be used elsewhere without proper consent or citation. By using our services, you the consumer agree to receive promotional information such as specials, contests, and discounts from the company. You may unsubscribe from or subscribe for receiving such information in your Profile directly.

Our company makes no warranties or representations of warranties in regards to our website or its materials, stated or implied, that arise by law or otherwise. This includes, without any limitation, a warranty of merchantability or suitability for a non-infringement, particular purpose, or any other implied guarantee or warranty that arises from the performance or deal with usage of trade. Additionally, the company does not guarantee that our operation will run error-free and we are not responsible for any repercussions from any errors that arise on our website. It is up to the consumer to ensure the accuracy, usefulness, or completeness with any opinion, information, advice, or other content that is related to this service or available on this website. Please seek professional opinions before using any available services on our website.